What is the difference between forms and metrics, and when should I use what?

Forms or metrics? Actually, both! Depending on the case, you may lean more towards one than the other. 

For example, do you want to gather info from your client as soon as they sign up with you? Clearly Forms. 

What if it's something you need to track across time? That's where Metrics are the way to go. 

To make it easier for you, we've prepared this video: